Multi Agent Inbox And Customer Support Chat
Simplify collaboration and streamline communication with Implifie’s Shared Inbox feature. Keep track of conversations, assign tasks, and ensure no message goes unanswered—all within a unified platform.
Real-time messaging
- Receive and respond to WhatsApp messages in real-time with our tool, ensuring prompt and timely communication with customers.
Experience Seamless Team Collaboration
Integration capabilities
- Integrate our tool with other business software such as CRM systems and help desk platforms to streamline workflows and improve productivity.
Customizable workflows
- Customise automation rules and workflows to suit your business needs, ensuring that messages are routed to the appropriate team members and responded to efficiently.
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Frequently Asked Questions
What is Implifie's Multi Agent Inbox?
It’s a unified platform that allows multiple agents to manage and respond to customer messages from a single WhatsApp number, streamlining communication and improving efficiency.
Can I integrate the Multi Agent Inbox with my existing CRM?
Yes, Implifie supports integration with various CRM systems, enabling seamless data synchronisation and customer management.
How does the customizable workflow feature work?
You can set automation rules to route incoming messages to specific team members based on criteria like keywords, customer history, or inquiry type.
Is there a limit to the number of agents I can add?
The number of agents you can add depends on your subscription plan. Please refer to our Pricing page for detailed information.
How does Implifie ensure data security?
Implifie employs industry-standard security measures, including data encryption and secure servers, to protect your customer information.