Manage all chats in one inbox
Keep WhatsApp conversations visible to your sales and support team from one shared workspace.
Team Inbox • Chat Assignment • Customer Context
Shared WhatsApp Inbox for Sales and Support Teams
Manage every WhatsApp customer conversation from one shared inbox with team assignment, customer history, internal notes, CRM context, AI reply suggestions, and follow-up workflows.
- Shared Inbox
- Multi-Agent Access
- Chat Assignment
- Customer History
- Internal Notes
- AI Reply Suggestions
Chatbot Home Layout
01Receive chats in one inbox
02Assign and reply
03Follow up and automate
Team Inbox for WhatsApp
Stop managing business WhatsApp chats from personal phones
Implifie gives your team one shared WhatsApp inbox to manage conversations, assign chats, view customer context, and continue follow-ups without confusion.
Assign conversations
Route chats to the right team member so every customer has clear ownership.
View customer context
See contact details, previous messages, tags, notes, and CRM activity before replying.
Use internal notes
Add private notes for your team without sending them to customers.
The Inbox Problem
Customer conversations get messy when WhatsApp is handled manually
When WhatsApp conversations are handled from personal phones or disconnected tools, teams miss replies, duplicate work, lose history, and struggle to know who owns each customer. Implifie helps teams manage WhatsApp conversations from one shared workspace.
- Implifie helps teams manage WhatsApp conversations from one shared inbox with context, assignment, and follow-ups.
Shared inbox workflow
Connect your WhatsApp inbox with CRM and business tools
Use a larger tabbed screenshot view to see how inbox, customer records, campaigns, templates, and automation stay connected.
Shared inbox
Keep customer conversations visible for the whole team
- Review WhatsApp conversations with customer context close by.
- Assign owners and keep support or sales handoffs clear.
- Use one workspace instead of scattered phone-level follow-ups.
CRM records
Connect chats with contacts, notes, stages, and ownership
- Track customer status, notes, tags, and sales ownership.
- Keep conversation history beside lead and customer records.
- Help teams understand the next action before replying.
Approved templates
Use approved WhatsApp templates for consistent outreach
- Organize message templates by purpose and campaign.
- Keep reminders, confirmations, and updates consistent.
- Reduce repeated typing for common team responses.
Campaign replies
Turn broadcast activity into follow-up conversations
- Review campaign delivery, reads, replies, and errors.
- Follow up with interested customers from campaign responses.
- Give sales and support teams a clearer campaign handoff.
Workflow builder
Build visual workflows for qualification and handoff
- Map customer journeys for FAQs, routing, and qualification.
- Connect chatbot steps with forms, CRM, and follow-ups.
- Hand off important conversations when a human should respond.
Inbox Features
Everything your team needs to manage WhatsApp conversations together
Use Implifie’s shared WhatsApp inbox to organize chats, assign conversations, view customer details, and respond faster.
Manage all chats in one inbox
Keep WhatsApp conversations visible to your sales and support team from one shared workspace.
Assign conversations
Route chats to the right team member so every customer has clear ownership.
View customer context
See contact details, previous messages, tags, notes, and CRM activity before replying.
Use internal notes
Add private notes for your team without sending them to customers.
Reply with AI assistance
Use AI reply suggestions and chat summaries to help agents respond faster.
Continue follow-ups
Use templates, reminders, automation, or CRM actions to continue the conversation.
Shared Workspace
Give every agent the customer context they need
Your team can view customer history, notes, tags, previous replies, and conversation ownership before responding. This reduces confusion and helps customers get faster answers.
Explore Shared InboxChoose the plan that matches your WhatsApp workflow
Quarterly and annual plans. GST, Meta message charges, telephony, migration, and custom integrations are billed separately. Growth CRM includes monthly AI usage; extra AI packs are optional add-ons.
Free Forever
₹0/quarter
Start with a basic inbox and light WhatsApp usage.
Start 7-Day Trial- 1 user and 1 WhatsApp number
- 250 contacts
- 1 campaign/month, up to 50 recipients
- 10 active WhatsApp templates
- 1 keyword automation and 1 WhatsApp form
- 7-day chat history and 100 MB media storage
- AI creatives and AI replies not included
- Basic inbox with Implifie branding
- CSV export included
Bulk Lite
₹1,999/quarter
Basic bulk WhatsApp campaigns with a single-user inbox.
Start 7-Day Trial- 1 user and 1 WhatsApp number
- 5,000 contacts
- 30 campaigns/month, up to 2,000 recipients each
- 30,000 campaign recipients/month
- 100 active WhatsApp templates
- 25 contact lists
- 30-day chat history and 1 GB media storage
- AI creatives and AI replies not included
- CSV import and export included
Growth CRM
₹8,999/quarter
Team inbox, CRM, chatbot flows, and growth automations.
Start 7-Day Trial- 5 users and 1 WhatsApp number
- 50,000 contacts
- 100 campaigns/month, up to 20,000 recipients each
- 2,00,000 campaign recipients/month
- 500 active WhatsApp templates
- 10 chatbot flows and 10 sequences
- 180-day chat history and 10 GB media storage
- 15 AI creatives/month and 1,000 AI replies/month
- CRM, team inbox, calendar booking, commerce, and 5 integrations
Inbox Use Cases
Built for teams that manage WhatsApp conversations together
Use this section for real customer proof later. Until then, show use cases like lead assignment, support queues, campaign replies, customer follow-ups, and internal notes.
“Implifie helps teams manage WhatsApp conversations from one shared inbox with context, assignment, and follow-ups.”
Use Case ExampleFAQs
FAQs about Shared WhatsApp Inbox
Learn how Implifie helps teams manage WhatsApp conversations together with inbox, assignment, notes, customer context, and AI assistance.
What is a shared WhatsApp inbox?
A shared WhatsApp inbox lets multiple team members manage customer WhatsApp conversations from one workspace.
Can multiple agents use the same WhatsApp inbox?
Yes. Implifie supports team-based WhatsApp conversation management through a shared inbox.
Can I assign chats to agents?
Yes. Conversations can be assigned to sales or support team members.
Can agents see customer history?
Yes. Agents can view previous messages, contact details, notes, tags, and customer context.
Does the inbox work with WhatsApp Business API?
Yes. Implifie is built for WhatsApp Business API-based team communication.
Sales + Support
Use one inbox for customer support, sales, and follow-ups
Manage incoming enquiries, support questions, campaign replies, and follow-ups from one shared WhatsApp inbox connected to CRM and automation workflows.
More than one channel
Bring supported social conversations into the wider inbox workflow
The current marketing and connection areas support Facebook and Instagram account setup, while the inbox includes channel-aware conversation handling.
Use assignment, notes and customer context consistently while respecting the capabilities and identity model of each connected channel.
- WhatsApp customer conversations
- Supported Facebook and Instagram channels
- Assignment, notes and CRM context
Give teams current customer context across supported channels
These capabilities are available within the connected Implifie workspace and should be configured according to the organization's plan and integrations.
Channel switching
Move between supported WhatsApp and social conversation sources.
Assignment
Give a conversation a clear team or agent owner.
Internal notes
Share context that should remain inside the team.
Quick replies
Use reviewed material for common customer questions.
AI assistance
Generate suggestions or summaries with appropriate human review.
Calling controls
Use supported WhatsApp voice controls when the active number is eligible and enabled.
Shared Inbox FAQs
Answers reflecting the current Implifie product workflow.
Which channels can appear in the wider inbox workflow?
Implifie centers on WhatsApp and includes current Facebook and Instagram connection and channel-aware inbox capabilities.
Can conversations be assigned to team members?
Yes. Assignment supports clearer ownership and handoff between sales or support team members.
Can agents leave internal notes?
Yes. Internal notes preserve team context without sending the note to the customer.
Can the inbox use WhatsApp Calling?
Eligible numbers can expose calling controls after WhatsApp Calling is configured for the organization.
Can AI reply automatically to every message?
AI availability and behavior depend on the configured workflow, plan and controls. Maintain human review and handoff where accuracy or judgment matters.
Use this capability with related Implifie features
Connect acquisition, conversations, customer context and follow-up without moving the workflow between unrelated systems.