Manage product data
Review products, collections and connected catalogues from a dedicated commerce workspace.
Commerce on WhatsApp
Turn product and order activity into useful WhatsApp conversations
Connect commerce data, manage products and catalogues, and trigger relevant WhatsApp messages from the same Implifie workspace your team uses for customer conversations.
- Product and catalogue management
- Event-based WhatsApp automation
- Shopify and Shiprocket connections
Make commerce conversations easier to operate
Keep product information, commerce events and customer messaging connected instead of moving data between disconnected tools.
Automate event messages
Create rules that send approved WhatsApp templates when supported commerce events occur.
Diagnose delivery issues
Inspect processing status and integration health when an automation does not behave as expected.
Catalogue foundation
Keep products and Meta catalogue messaging aligned
Organize product records and collections, connect the appropriate Meta commerce assets and prepare catalogue-backed message templates.
A shared product foundation helps marketing and support teams reference the right products while continuing the conversation in WhatsApp.
- Review connected products and collections
- Work with Meta Catalog assets
- Prepare catalogue and multi-product templates
Respond to events
Trigger approved messages from commerce activity
Build commerce automation rules that connect supported store or fulfilment events with an approved WhatsApp template.
Control the rule, sender and template mapping in Implifie, then use diagnostics to confirm that incoming events were processed correctly.
- Map supported events to message templates
- Use the correct connected WhatsApp sender
- Pause or revise rules as operations change
Build a connected commerce workflow
Configure the required assets first, then add automation only after the product and messaging foundations are ready.
- 1
Connect a commerce source
Connect Shopify, Shiprocket or the appropriate Meta commerce assets available to your organization.
- 2
Review products and catalogues
Confirm that the expected products, collections and catalogue records are available.
- 3
Create automation rules
Select the event, sender and approved WhatsApp template used for the customer message.
- 4
Monitor diagnostics
Review processing records and correct integration, template or mapping problems when necessary.
Operational visibility
Trace commerce automation without guessing
Commerce diagnostics provides a practical record of webhook and automation processing. Teams can use it to distinguish missing source events from template, configuration or delivery problems.
- Review recent processing activity
- Identify configuration failures
- Confirm whether an expected event reached Implifie
WhatsApp Commerce frequently asked questions
Important details about catalogues, automation and integrations.
What is WhatsApp Commerce in Implifie?
It is a connected workspace for managing supported product, catalogue, integration and commerce-automation activity alongside WhatsApp conversations.
Can Implifie connect with Shopify and Shiprocket?
Implifie includes commerce integration areas for Shopify and Shiprocket. Availability and required credentials depend on the organization and connected account.
Can commerce events send WhatsApp messages automatically?
Supported events can be mapped to approved WhatsApp templates through commerce automation rules. The sender, template and integration must be configured correctly.
Where can I troubleshoot a commerce automation?
Use Commerce Diagnostics to review event and processing records, then verify the source connection, rule status, sender and template mapping.
Does a catalogue connection automatically create message templates?
No. Connect and populate the relevant catalogue first, then create and submit the appropriate catalogue or multi-product WhatsApp template.
Connect this feature with the rest of your customer journey
Combine connected Implifie capabilities to manage acquisition, conversations, follow-ups and support from one workspace.
Start today
Bring commerce events and customer conversations together
Start building product, catalogue and automation workflows in one connected WhatsApp platform.